Refund policy

At Tryybe, we prioritize quality and customer satisfaction. As a fashion brand, we follow a strict return and refund policy to maintain hygiene standards, product integrity, and fair usage.

Please read the policy carefully before placing an order.

 Returns

  • We do not accept returns for reasons such as:

    • Change of mind

    • Size or fit issues

    • Color or design preferences

    • Personal expectations

  • Returns are only accepted if:

    • The product received is damaged, defective, or incorrect

    • A return request is raised within 48 hours of delivery

    • Clear unboxing video evidence is provided (mandatory)

 Requests without an unboxing video will not be approved.

 Unboxing Video Requirement

To be eligible for any return or refund:

  • The unboxing video must be continuous, uncut, and recorded from the moment the package is opened

  • The product, tags, and packaging must be clearly visible

This is a mandatory requirement to prevent misuse and false claims.

 Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

  • Items purchased during sale, discount, or promotional offers

  • Products showing signs of use, washing, or damage after delivery

  • Items without original tags, labels, or packaging

 Refunds

  • Approved refunds will be processed as:

    • Store credit, or

    • Original payment method (at Tryybe’s discretion)

  • Shipping charges (if any) are non-refundable

  • Refunds are processed within 7–10 business days after approval

 Exchanges

  • Exchanges are not guaranteed and depend on product availability

  • If the requested item is unavailable, store credit may be issued instead

  • Exchange requests must follow the same eligibility criteria as returns

 Order Cancellations

  • Orders cannot be cancelled once they are processed or shipped

  • Tryybe reserves the right to cancel any order due to pricing errors, stock issues, or suspicious activity

 Reverse Pickup

  • If a return is approved, reverse pickup will be arranged by Tryybe

  • If reverse pickup is unavailable at your location, you may be required to self-ship the product

 Final Decision

All return, refund, and exchange approvals are subject to Tryybe’s quality check.
Tryybe reserves the final right to approve or deny any request.

 Contact Us

For return or refund-related queries, contact us at:
Email: support@tryybe.com
Support Hours: Monday to Saturday, 10 AM – 6 PM IST